Help

Questions, answered

Everything you might want to know before and after ordering. Can't find it? We're a quick email away.

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Orders & payment

What currency are prices in?+

All prices are shown and charged in US Dollars (USD). Your statement shows “SOPHIAHOMED DECOR”.

Which payment methods do you accept?+

We accept major credit and debit cards through our secure checkout. We never see or store your full card number.

Can I change or cancel my order?+

If it hasn't shipped yet, email support@sophiahomed.shop and we'll do our best to help.

Where do you ship?+

Worldwide, from the United States. See the full Shipping Policy.

Is shipping free?+

Shipping is free on orders of $100 USD or more; otherwise a flat $9 USD applies.

Will I pay customs or duties?+

International orders may incur duties or import taxes set by your country. These are the recipient's responsibility.

Are your designs original?+

Yes — our prints and motifs are original, or purely floral, geometric or genuine public-domain. We never copy other brands or protected artworks.

How do I use the candles safely?+

Each candle product page carries full safety warnings and burning instructions. Always burn within sight, away from flammables, children and pets.

Why does my ceramic or lace look slightly different?+

Hand-finished ceramics and natural-fibre textiles vary slightly within stated tolerances. These are features of the material, not faults.

What's your return window?+

14 days from delivery for unopened items. See the full Returns & Refunds policy for exceptions.

My fragile item arrived damaged — what do I do?+

Report it within 48 hours with photos of the item and packaging. Fragile orders ship insured and we'll replace or refund.

Still wondering about something?