Privacy Policy

The data controller is SOPHIA HOME & DECOR LLC, 5490 NW 161st St, Miami Gardens, FL 33014, USA. For any privacy request, contact support@sophiahomed.shop or +1 619 560 1230.

• Order data — name, email, shipping address, phone, items purchased.
• Payment data — handled by our payment processor; we never see or store full card numbers.
• Enquiry data — anything you send via our contact, trade or newsletter forms.
• Technical data — essential cookies and basic, privacy-respecting site logs.

• To fulfil your order — performance of a contract.
• To reply to enquiries — our legitimate interest in helping customers.
• To send styling letters — only with your consent; withdraw any time.
• To prevent fraud and keep the site secure — legitimate interest.
• To meet legal and tax obligations — legal obligation.

Only the providers needed to run the shop: our payment processor, shipping carriers, email/hosting providers and, where used, anti-spam and analytics services. They process data on our instructions. We do not sell your personal information.

We are based in the United States, so your information is processed in the USA. Where data is transferred from the EEA or UK, we rely on appropriate safeguards such as the EU Standard Contractual Clauses or an equivalent mechanism.

Order records are kept as long as needed to fulfil the order and meet legal/tax obligations (typically up to 7 years). Enquiry data is kept only as long as needed to resolve your request. Newsletter data is kept until you unsubscribe.

If you are in the EEA or UK you may request access, correction, deletion, restriction or portability of your data, object to processing, and withdraw consent at any time. We respond within one month. You may also complain to your local data protection authority.

California residents may request to know, delete or correct their personal information, and to opt out of its sale or sharing. We will not discriminate against you for exercising these rights. To exercise them, email support@sophiahomed.shop or use the contact form. We confirm receipt within 10 business days and respond within 45 days.

We do not sell or share your personal information for money or for cross-context behavioural advertising, and we do not load advertising or third-party tracking cookies. There is therefore nothing to opt out of — but if this ever changes, we will add a clear opt-out link here and honour Global Privacy Control (GPC) browser signals.

We use only essential cookies (for your cart and security). See our Cookie Policy for the full list and your choices.

We do not make automated decisions with legal effect about you, and our products are intended for adults; we do not knowingly collect data from children.